Returns & Exchanges
We want you to be happy with your purchase, and we hope you love what you order. However, if you are not completely satisfied with a purchase, please contact us within 24-48 hours of package delivery. We will provide details on where to send your return. All returns must be received by Yah Yah Apparel no later than 10 business days from the date return address was issued. If received after 10 business days, all sales are final.
What You Need To Know Before Returning Your Order:
International orders are not eligible for refund or exchange.
Original shipping and handling fees are not refundable.
Exchanges are only allowed for the same items purchased or something similar in appearance and same price.
We do not issue refunds or exchanges on clearance items. All clearance sales are final.
We will gladly issue refunds or exchanges on non-clearance items that are returned in their original packaging with the original tags still attached.
Once you try on or wear any item purchased, it is yours to keep. This policy helps to ensure all returned items are hygienic.
Please help us by only returning items that have not been worn or tried on.
Upon receiving your returned items, we will only exchange items in perfect condition.
We reserve the right to refuse any return that does not comply with the conditions stated above.
At this time, we do not offer free or pre-paid return labels. You are solely responsible for the shipping costs of your return unless the item is being returned due to damaged, defective or incorrect (see below for details).
For your protection and to ensure prompt delivery, we recommend that you send your return through a shipping carrier that allows you to track your return, and that you insure the package for the cost of the items being returned.
Please enclose a copy of the packing slip with your return.
Once your return is received and inspected by Yah Yah Apparel, we will contact you to notify you that we have received your returned item.
We will do everything we can to process your return as quickly as possible. However, please allow up to 10 business days for your return to be processed from the time we receive it. Once processed, your new order will be shipped via USPS and an email will be sent with tracking information.
If eligible, your refund will be refunded to the original form of payment you used to make your purchase. The refunded amount will be issued for the purchase price of the item minus the non-refundable shipping fee.
We will email you a copy of your refund when it is issued.
Please note that your financial institution will likely take approximately seven business days to reflect this transaction.
DAMAGED, DEFECTIVE or INCORRECT ITEMS:
If an item arrives damaged, defective or is not the correct item you ordered, please notify us within 24-48 hours of delivery. We will send you a free return label to return the package to us. Items must be received by Yah Yah Apparel no later than 10 business days from the date shipping label was issued. If received after 10 business days, all sales are final. No replacement merchandise will be shipped.
If an item you receive is defective or damaged, please email a clear photo of item showing damages, and we will be happy to exchange it for the same item. We do not issue refunds for damaged or defective items.
If your package was damaged in transit, you must notify the shipping carrier. We are not responsible for refunding or replacing items damaged in transit. You must make a claim with the shipping carrier. Do not discard the damaged packaging in the event the carrier would like to inspect the box and contents.
If you have any more questions please contact us!